Delivering on Time, In Full, and In Specification, Every Time
A Leading Supplier of Quality Raw Materials in Australia & New Zealand
TransChem is Australia and New Zealand's leading independent importer and distributor of quality raw materials for various industries. Founded in 1994, we have built a reputation for delivering exceptional customer service, competitive prices, and unparalleled expertise in sourcing and distributing premium raw materials from around the world.
Quality & Expertise
Our unwavering commitment to quality is reflected in our ISO 9001 accreditation, obtained in 1996. We implement stringent quality control measures across our entire supply chain to ensure that every batch of materials meets or exceeds our clients' expectations.
Beyond just supplying materials, we provide valuable technical expertise and regulatory guidance to our clients. Our dedicated team of experts can help you navigate the intricacies of regulatory compliance and make informed material selection decisions.
Comprehensive Range & Capabilities
Our extensive product range encompasses a diverse selection of ingredients across various industries, including:
- Pharmaceuticals & nutraceuticals: Amino Acids & Vitamins, API's, Human & Veterinary Excipients, Extracts & Key Ingredients
- Food & beverage: Herbal Extracts & Key Ingredients
- Veterinary & animal health: Pharmaceutical & Animal Health Ingredients
- Stockfeed & animal nutrition: Chelates & Minerals
- Personal care & cosmetics: Extracts & Active Ingredients
Dedicated Customer Service & Support
We believe in building strong relationships with our clients through personalized attention and responsive customer service. Our dedicated Account Managers are available to discuss your specific needs, provide guidance on available materials, and ensure that your experience with TransChem is seamless.
Continuous Innovation & Sustainability
At TransChem, we actively seek new sources of innovative and sustainable materials to meet the evolving needs of our clients. We are committed to responsible environmental practices and maintain a proactive approach to staying abreast of industry trends and advancements.
Quality of Service
The reviews highlight a mix of exceptional and subpar customer service. One reviewer, Scott McCallum, had a seamless experience with Transchem, citing his tech Alex G as highly responsive and knowledgeable. He praised Alex's willingness to take the time to explain his work and fix any issues promptly. On the other hand, two reviewers, Bayou Billy and Jenna Olmsted, had disastrous interactions with Transchem drivers. They reported aggressive and reckless driving, which put themselves and others at risk. These reviews paint a stark contrast, indicating a lack of consistency in Transchem's service.
Safety Concerns
The reviews also raise serious safety concerns. Bayou Billy and Jenna Olmsted both describe near-miss incidents with Transchem drivers, who failed to exercise caution and respect for other road users. Bayou Billy's account is particularly disturbing, as the driver failed to slow down or yield, putting him at risk of being struck. This lack of concern for safety is unacceptable and raises questions about the company's commitment to its customers' well-being.
Lack of Apologetic Effort
The reviewers express disappointment with Transchem's response to these incidents. Bayou Billy and Jenna Olmsted felt ignored and unvalued, with Transchem showing no willingness to take responsibility or make amends. This lack of apologetic effort is unacceptable and contributes to the negative reviews.
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