Transforming Outdoor Entertaining Areas with Beautiful Lighting
At Fusion Lighting, we're passionate about helping Australians create beautiful outdoor entertaining areas that sparkle with premium, long-lasting lighting. As an Australian-owned outdoor lighting specialist, we've been transforming spaces for homeowners and resorts alike for over 5 years.
Our Story
Our journey began when our founder, Ben Forde, was left frustrated with the poor quality of outdoor lighting products available in the market. Despite spending a significant amount of money, the products failed to last even a year. This experience led Ben to embark on a mission to provide high-quality, commercial-grade lighting solutions that would withstand the test of time.
Our Services
We offer a range of services designed to make outdoor lighting easy and hassle-free. Our team of experts will work with you to create a customized lighting plan tailored to your specific needs. We include all the necessary parts to get the job done quickly, and our outrageous 90 and 365-day satisfaction guarantees ensure that you're completely happy with your purchase. We also offer the longest warranties in the industry, so you can have peace of mind knowing that your investment is protected.
Why Choose Us
At Fusion Lighting, we're committed to providing exceptional customer service and support. We listen to your needs and offer quality customized solutions that meet your exact requirements. Our team is dedicated to solving problems that others can't, ensuring that you get the result you want. We're so confident in our products that we offer a free customized outdoor lighting plan, usually valued at $80, to help you achieve the perfect lighting effect for your outdoor space.
What Our Customers Say
Our customers rave about our products and services, with many expressing their delight and satisfaction with our deck lights, festoon lights, garden lights, and more. Don't just take our word for it - read what our happy customers have to say about us!
Customer Service Experience
The customer service experience with Fusion Lighting has been a mixed bag. On the positive side, several reviewers have praised Ben's excellent customer service, citing his helpfulness, knowledge, and experience. He has been commended for providing personalized advice and responding to queries promptly.
On the other hand, one reviewer had a negative experience with communication, stating that they didn't hear from the company for a week after sending over $900 and had to phone to get an update. They also mentioned that there was a lack of communication throughout the process.
Product Quality and Expectations
The quality of Fusion Lighting's products has also been a point of discussion. One reviewer was disappointed to find that the globes they received were much bigger than expected and had scratches, which didn't meet their expectations of a premium product. They also found several faulty globes, including one with a wiring fault. On the other hand, another reviewer was extremely happy with their festoon lights, stating that they have withstood harsh Australian weather conditions for almost three years without any issues.
Value for Money
The value for money offered by Fusion Lighting has been debated. Some reviewers have mentioned that they received a premium product and service for a reasonable price, while others felt that they paid a premium price but didn't receive a premium service and product.
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