"Head and shoulders Above the Rest" - Your trusted removals experts
With many years of experience under our belts, we understand that every move is different, requiring a tailored approach. Our skilled team will listen to your unique requirements and create a customised moving plan that prioritizes your belongings and your peace of mind.
What sets us apart
- Experienced professionals: Our team is highly trained and equipped to handle all aspects of your move with care and expertise.
- Custom-designed plans: We tailor our services to your specific needs, ensuring a smooth and efficient transition.
- Exceptional communication: We provide regular updates and clear communication throughout the process, so you're always in the loop.
- Unwavering dedication: We are committed to exceeding expectations and ensuring your complete satisfaction.
House Moving
- Residential moves of all sizes
- Packing and unpacking services
- Furniture removals and reassembly
- Comprehensive insurance coverage
Office Relocation
- Efficient office relocation within the city or across state lines
- Minimal downtime solutions to minimize business disruption
- Skilled handling of sensitive equipment and documents
- Dedicated project manager to ensure a seamless transition
Additional Services
- Packing and unpacking: We provide high-quality packing materials and can professionally pack your belongings for stress-free transport.
- Piano and pool table moving: Specialized handling for your valuable and oversized items.
- Buy moving materials: Get everything you need for a successful move, from boxes to packing materials, all at competitive prices.
We are dedicated to making your move a smooth and positive experience. Contact us today for a free in-home survey and let us take the stress out of your move.
Service Experience
Giraffe Removals has received a mixed bag of reviews. On the positive side, many customers have appreciated the team's professionalism, punctuality, and care for their belongings. For instance, Claire Stitching, who moved a mixture of fragile items, textiles, and furniture, found the process smooth and stress-free. Similarly, Shelah Johnston praised the team for their quick and efficient removal of a spa, which others had failed to do.
On the negative side, there have been issues with reliability and communication. Sarah Chappell had a terrible experience when the team failed to show up for her move, leaving her in a difficult situation. Similarly, Kath Wilson's 75-year-old mother was left in tears when the team failed to turn up, and the lack of communication only added to the stress.
Customer Communication
Communication has been highlighted as an area for improvement. While some customers have found the team to be responsive and clear, others have experienced frustration due to a lack of updates and unmet commitments. Fiona Anthony, who booked the company three times, found that the owner did not take responsibility for the issues and instead blamed the customer.
Team Performance
The performance of the team has varied widely depending on the job. Positive feedback has been given for the team's friendly and polite demeanor, as well as their ability to solve problems and handle awkward pieces of furniture. However, there have been instances where the team has been late or failed to show up, causing significant stress for customers.
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