Where Curiosity Thrives, A Safe Learning Environment!
At Great Southern Motorcycles, we are passionate about enriching people's lives through the thrill and excitement of motorcycling. Our team is dedicated to providing an exceptional customer experience, ensuring that each and every customer feels valued and supported throughout their journey with us. With a vast range of world-class motorcycles and utility vehicles from leading brands such as Harley-Davidson, Yamaha, Ducati, and Polaris, we pride ourselves on being the go-to destination for motorcyclists of all levels.
Our Journey
Our story began with a shared passion for motorcycles and a commitment to delivering outstanding customer service. Over the years, we have grown and evolved to become a trusted and respected name in the motorcycling community. Our team of experts has extensive knowledge and experience in the industry, allowing us to offer tailored solutions and expert advice to our customers. Whether you're a seasoned rider or just starting out, we're here to help you find the perfect bike to suit your needs and riding style.
Services
At Great Southern Motorcycles, we offer a wide range of services to cater to our customers' diverse needs. New Motorcycles - We have an impressive array of new motorcycles from leading brands, including Harley-Davidson, Yamaha, and Ducati. Our knowledgeable sales team is always happy to help you find the perfect bike, and we offer competitive pricing and flexible financing options. Used Motorcycles - We also have a selection of high-quality used motorcycles from reputable dealerships and private sellers. Our experienced technicians thoroughly inspect each bike to ensure it meets our high standards, and we offer a comprehensive warranty on all used motorcycles. Spare Parts and Accessories - Whether you're looking to upgrade your current bike or need a replacement part, we have an extensive range of spare parts and accessories from top brands. Our knowledgeable staff is always happy to help you find what you need. Servicing and Repairs - Our fully-equipped workshop is staffed by expert technicians who can service and repair all types of motorcycles. We use only genuine parts and follow the manufacturer's guidelines to ensure your bike is serviced to the highest standard. Motorcycle Rentals - We offer a range of motorcycles for rent, perfect for those who want to try before they buy or need a bike for a specific event or holiday. Our rental fleet includes a variety of models from popular brands.
Why Choose Us
At Great Southern Motorcycles, we believe that buying a motorcycle should be a positive and enjoyable experience. That's why we're committed to providing exceptional customer service, competitive pricing, and a wide range of services to cater to your every need. Our dedicated team is always happy to answer your questions, offer advice, and provide ongoing support to ensure you get the most out of your motorcycle. We're proud to be part of the local community and are committed to supporting motorcyclists of all levels, from beginners to experienced riders.
Summary of Reviews for Great Southern Motorcycles in Albany, WA
Customer Feedback
The overall customer feedback for Great Southern Motorcycles in Albany, WA, is overwhelmingly positive. Many customers have expressed their satisfaction with the dealership's service, staff, and overall experience.
Positive Feedback
Most customers have rated the dealership with five stars, praising the exceptional service provided by Mick, Sharelle, and the staff. They were found to be helpful, kind, informative, and easy to deal with. The staff's knowledge and care did not end with the sale; they kept customers updated on the progress of their orders and offered valuable advice on choosing the right accessories for their bikes. Several customers have mentioned that they would not go anywhere else for motorcycle gear and bike service.
Negative Feedback
However, there are a few negative comments. One customer experienced a problem with a bike that had only 2.7 hours on it, as the accelerator was sticking, and the choke did not work. Despite having the bike for four weeks, the issue was not resolved, leading to disappointment and a decision not to deal with them again. Another customer had a poor experience with rude staff who refused to refund parts and argued over social media. Yet another customer was not satisfied with the service provided when asking for an oil change on their Ducati ST3, as they were spoken over and told they did not have time to fit tyres, which was not what they asked for.
Overall
Despite the few negative experiences, the majority of customers have had positive interactions with Great Southern Motorcycles. The dealership is known for its exceptional service, knowledgeable staff, and friendly atmosphere, making it a go-to destination for motorcycle enthusiasts in the region.
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