You are not anonymous to me and I need you to look your best.
At Irene's Dry Cleaning, we take pride in being the go-to destination for all your clothing care and maintenance needs. With over 40 years of experience, we have established ourselves as the renowned authority in dry cleaning, laundry, shoe repair, and alterations. Our family-owned business has been catering to the requirements of fashion manufacturing, emporia, film, television, and design industries, as well as the local community.
Our Story
In 1972, Irene's Dry Cleaning was born in Port Melbourne, and since then, we have been committed to providing exceptional services to our customers. Over the years, we have built a reputation for our expertise in handling unique fabrics, intricate tailoring, and ornate textiles. Our success can be attributed to our ability to merge traditional dry cleaning skills with new and traditional fabric technology.
Our Services
We offer a comprehensive range of services, including dry cleaning, laundry, shoe repair, and alterations. Our dry cleaning service is tailored to cater to the needs of both local and international designers, providing expert care for delicate fabrics and ornate textiles. Our laundry service is designed to be fast, efficient, and flawless, ensuring that you can enjoy crisp, clean clothes whenever you need them. Our shoe repair service is a one-stop shop for all your shoe and boot repair needs, including repair and restoration of heels and soles, insole repair, eyelet/hook repair, zipper repair, and more. Our alterations service is dedicated to providing tailored solutions for all your clothing needs, from hem and zip repair to button stitching and garment relining.
Our Commitment
At Irene's Dry Cleaning, we are committed to providing exceptional service, quality, and attention to detail. We understand the importance of looking your best, and we guarantee that every garment is treated with the utmost respect and care. Our expert team is dedicated to ensuring that every item is hand inspected upon arrival and returned in the best possible condition.
Why Choose Us
We are a family-owned business with over 40 years of experience, and we take pride in our reputation for providing exceptional service, quality, and attention to detail. Our team is comprised of highly skilled and experienced professionals who are dedicated to providing personalized attention to every customer. We are committed to delivering fast, efficient, and flawless services that meet the highest standards of quality.
Service and Quality
Irene's Dry Cleaning has been highly praised for their exceptional service and quality. Many customers have reported positive experiences, particularly with the owner, Emmanuel, who has been described as friendly, helpful, and professional. Customers appreciate the care and attention he gives to their garments, ensuring they are restored and rejuvenated into pristine condition.
Trust and Expertise
The dry cleaner has earned the trust of customers with their expertise in cleaning and repairing various garments, including wedding dresses, business suits, and family heirlooms. They have been recommended by a wedding dress maker, which further highlights their reputation for excellent work. Their commitment to detail and high-quality results has made them stand out among other dry cleaners in Melbourne.
Customer Satisfaction
Most customers are extremely satisfied with the service they receive at Irene's Dry Cleaning. They have praised the staff for their ebullient presence, which transforms the chore of going to the dry cleaners into a social outing. Many have expressed gratitude for the care taken in cleaning and repairing their garments, and have noted that they have never had an item lost or damaged.
Negative Experiences
However, there have been a couple of negative experiences reported by customers. One customer was disappointed with the alterations made to their son's school pants, which were taken up and in without proper consultation, resulting in a higher than expected cost. Another customer had a designer gown ruined by the cleaning process, which was allegedly due to the use of a chemical that caused damage to the fabric. The lack of responsibility and compensation offered by the dry cleaner in this instance has left a sour taste.
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