Business Details
13 Years
experience
Emergency
services
Brisbane Funeral Services with Compassion
Heaven Funerals is a family-owned and operated business serving Brisbane and surrounding regions since 2013. As qualified funeral directors and embalmers, we provide comprehensive funeral services tailored to individual cultural, religious, and personal preferences. With over 50 years of combined experience, our team prioritizes dignity, cultural sensitivity, and personalized care throughout the entire process. We offer pre-planned funerals, cremations, burials, repatriations, and exhumations while maintaining a homely environment with onsite facilities.Our commitment to excellence is demonstrated through 24/7 availability, transparent communication, and a focus on alleviating family burdens during difficult times. We measure success through client satisfaction and referrals, ensuring families feel supported without pressure or corporate constraints.
Services
Pre-Planned Funerals
Cremation Services
Burial Services
Repatriations
Exhumation Services
Body Preparation
Memorial Services
Embalming
Coffin Selection
Cultural Ceremonies
Details
- Year established: 2013
Highlights and features
- 24/7 availability for immediate support
- Cultural expertise across 10+ traditions
- Fully qualified funeral directors and embalmers
- Onsite mortuary and chapel facilities
- Transparent pricing with pre-payment options
What people say
Cultural expertise
24/7 availability
Personalized options
Professional staff
Transparent process
Services
Pre-Planned Funerals
Our pre-planned funeral services help families reduce emotional burden by arranging details in advance. This option allows customization of ceremonies, burial preferences, and financial planning. We provide comprehensive guidance for will integration and documentation.
Cremation Services
We offer both no-service and full-service cremation options with flexible memorialization choices. Our team handles all documentation, coffin selection, and ceremony coordination. Services include ash scattering options and memorial events.
Repatriations
Specializing in interstate and international repatriation with complete documentation management. We handle embalming, customs clearance, and transportation logistics. Services include destination coordination with local funeral providers.
Body Preparation
Our embalming and presentation services maintain dignity through hygienic preparation. We offer dressing, grooming, and makeup options with refrigeration for viewings. Services include feature setting and hygienic preservation techniques.
Cultural Ceremonies
We accommodate diverse cultural and religious traditions including Polynesian, Asian, and European customs. Our team understands specific requirements for Fijian Vakasava, Samoan Falelauasi, and other cultural ceremonies.
People
Ross Pokere Snr
Owner/Director
Qualified funeral director with 15+ years experience. Started Heaven Funerals in 2013 after studying in New Zealand. Specializes in cultural sensitivity and business management.
Lee Pokere
Owner
Social services graduate with educational background. Co-founder managing operations and community relations. Focuses on family support and service personalization.
Ross Pokere Jnr
Funeral Director
Experienced director with business qualifications. Handles daily operations and client consultations. Focuses on modern funeral practices while maintaining traditional values.
Warren Bennett
Funeral Director
Joined in 2021 with business development background. Assists with logistics and client coordination. Combines sales expertise with compassionate service delivery.
Penelope Judge
Funeral Director
Brings 35+ years beauty industry experience. Focuses on presentation and client relations. Combines aesthetic skills with compassionate care for personalized services.
Questions
What immediate steps should I take after a death occurs?
Contact medical authorities first, then call Heaven Funerals 24/7 for transfer arrangements and planning support.
Can I have a funeral service outside Brisbane?
Yes, we arrange interstate and international repatriations with complete documentation and transportation services.
What's included in a no-service cremation?
Basic cremation includes legal documents, transfer, coffin, and cremation process with ashes return within 48 hours.
How long does the repatriation process take?
3-14 days depending on destination and whether coronial investigation is required.
Can we prepay for funeral services?
Yes, we offer pre-payment plans to lock in current prices through secure third-party trust funds.
Do you handle cultural-specific funeral requirements?
Yes, we specialize in multicultural services including Polynesian, Asian, European, and religious-specific ceremonies.
