Business Details
17 Years
experience
Trusted Air Conditioning Services in Darwin
Established in 2009, UB Cool has been Darwin's trusted partner for air conditioning solutions, delivering premium products and services from industry-leading brands like Mitsubishi, Panasonic, and Fujitsu. Our team of over 15 qualified technicians and support staff is dedicated to maintaining the highest standards of workmanship and customer service, supported by a 5-year warranty on repairs and installations. As recipients of the 2014 Northern Territory Telstra Small Business Award, we combine local expertise with cutting-edge technology to serve residential and commercial clients across the Top End. Our streamlined 4-step process ensures fast, efficient service, from initial consultation to completion, while our dedicated service fleet maintains over 6,000 units across Darwin.We prioritize customer satisfaction through proactive maintenance reminders and tailored solutions that balance energy efficiency with cost-effectiveness. With 15+ years of partnership with Panasonic, including participation in Australia's largest residential AC installation, we bring unparalleled technical knowledge and community commitment to every project. Our showroom on Winnellie Road serves as the hub for managing both residential and commercial projects, ensuring timely delivery and exceptional service quality.
Services
Air Conditioner Installation
Warranty Repairs
System Servicing
Commercial Solutions
Emergency Maintenance
Details
- Year established: 2009
Highlights and features
- We offer 5-year warranty on all repairs and installations
- Our team maintains over 6,000 air conditioning units across Darwin
- We've partnered with Panasonic for 15+ years for advanced technology
- We provide proactive maintenance reminders to optimize system performance
- Our 4-step process ensures fast, efficient service delivery
Associations and certifications
- Mitsubishi
- Panasonic
- Fujitsu
Services
Air Conditioner Installation
We provide professional installation of residential and commercial air conditioning systems from leading brands. Our certified technicians ensure proper setup for optimal energy efficiency and cooling performance. Backed by manufacturer warranties and our 5-year service guarantee, we handle all system types including split systems and multi-zone installations.
Warranty Repairs
Our authorized service center handles warranty claims for major air conditioning brands. With prompt response times and genuine replacement parts, we restore system functionality while maintaining warranty validity. No existing customer relationship required for warranty repair requests.
System Servicing
Regular maintenance programs keep air conditioning systems operating efficiently. Our technicians perform comprehensive checks, cleaning, and adjustments to prevent breakdowns. We offer scheduled service reminders to maintain peak performance and extend equipment lifespan across Darwin's climate conditions.
People
Steve Johnstone
Director
Co-founder with 15+ years in Darwin's HVAC industry. Led team that completed Australia's largest residential AC installation. Recipient of 2014 NT Telstra Small Business Award for operational excellence.
Eyve Johnstone
Director
Co-founder instrumental in establishing Panasonic partnership. Oversees quality control and customer service standards. Recognized for technical expertise in complex commercial cooling solutions across Northern Territory projects.
Questions
What brands of air conditioners do you service?
We service all major brands including Mitsubishi, Panasonic, and Fujitsu. Our technicians are factory-trained to handle warranty and non-warranty repairs.
Do you offer emergency air conditioning repairs?
While we don't provide 24/7 emergency services, we prioritize urgent repair requests during business hours and maintain a fleet for prompt response across Darwin.
How does your warranty repair process work?
Submit your warranty details through our website or contact us directly. We'll verify coverage and schedule repairs using genuine parts to maintain warranty validity.
Can you service older air conditioning units?
Yes, we service all systems regardless of age or original supplier. Our technicians maintain expertise across multiple generations of cooling technology.
What areas do you service beyond Darwin?
We serve the entire Top End region including Palmerston, Humpty Doo, and surrounding areas with both installation and maintenance services.
