At Image Pools, we're dedicated to providing top-notch pool services and products to our customers in Castle Hill, NSW. With over 25 years of experience in the industry, our team of experts has the knowledge and expertise to tackle any pool-related problem. Our goal is to provide personalized solutions that cater to each pool's unique needs, ensuring your investment remains in pristine condition.
Our Story
Established in 1987, Image Pools has grown from a humble service-run to a retail shop, service, and renovations and building company. Our founder, Warren Pritchatt, started the business from his home and has since expanded to become one of the most trusted names in the pool industry. Our staff has been with us for many years, and their extensive knowledge and friendly demeanor make them a valuable resource for our customers.
Pool Shop
Our Pool Shop is located at Shop 10, 83 David Road, Castle Hill, in the Oakhill Shopping Centre. We stock a wide range of high-quality brands, including Zodiac, Waterco, Saltmate, Polaris, Aquaquip, and many more. If we don't have what you need, we can get it for you. Our product range includes pool and spa chemicals, new pool equipment, pool cleaners, pumps, filters, LED lights, salt chlorinators, chlorine dosers, spare parts, and more. Our experienced staff are always happy to help with any questions or concerns you may have.
Pool Service
Our Pool Service department offers a range of services to keep your pool in perfect condition. Our services include call-outs, deliveries, and regular servicing options, such as monthly, fortnightly, or weekly visits. Our team can empty and clean baskets, check pool cleaners, and clean filtration systems and chlorination systems. We also provide holiday servicing, pool renovations, and equipment repairs and replacements.
Commercial Pool Service
Our Commercial Pool Service department caters to commercial properties, such as real estates, hospitals, body corporate complexes, and large water features at business premises. We offer one-off services or regular servicing options, including monthly, fortnightly, and weekly visits. Our team can repair or replace equipment, perform water analysis, and provide chemical and equipment deliveries.
Renovations & Building
Our Renovations & Building department has been building and renovating swimming pools for over 25 years. Our licensed builder can advise on your needs, providing an honest, upfront price without any pressure or hard sell. We understand that every pool is unique, and our team can provide personalized solutions to fit your specific requirements.
Overview of Reviews
The reviews for Image Pools are mixed, with some customers having positive experiences and others having negative experiences.
Positive Experiences
Honest and Trustworthy Service
Some customers have praised Image Pools for their honest and trustworthy service. They appreciate that the staff don't try to upsell them and have even advised against buying unnecessary products. The shop is also reliable and provides great advice.
Excellent Service and Knowledge
Other customers have praised the shop's excellent service and knowledgeable staff. They have been helped by the staff to find the right products and have been given great advice on how to maintain their pools.
Reliable and Professional Service
Some customers have been using Image Pools for over 20 years and have always found them to be reliable and professional. They appreciate the shop's expertise and trust their advice.
Negative Experiences
Unprofessional and Damaging Service
Some customers have had negative experiences with Image Pools, including unprofessional service and damaging their pool equipment. One customer had a broken sand filter valve that was not fixed properly, leaving them with a non-working filter and a high quote to fix it.
Inaccurate Advice and Unprofessional Behavior
Other customers have reported receiving inaccurate advice from the shop, which could have led to serious issues with their pool water. They have also experienced unprofessional behavior, including rude staff and a lack of customer service.
Lack of Communication and Follow-Through
Some customers have reported a lack of communication and follow-through from Image Pools, including not showing up for scheduled appointments and not following up on issues.
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