Hairy Tails is a leading provider of dog grooming and hydrobath services across Brisbane's northern suburbs. We understand that your furry friend is a beloved member of your family, and we're dedicated to providing them with the highest quality care and attention.
Our Mission
Our mission is to enhance your dog's physical well-being and emotional happiness through professional grooming, attentive care, and a personalised approach to every session. We combine gentle handling, advanced grooming techniques, and a deep understanding of dog behaviour to create a stress-free and enjoyable grooming experience.
Our Services
We offer a comprehensive range of grooming services to cater to your dog's unique needs and preferences, including:
- Full Grooming Packages: Comprehensive services encompassing grooming, bathing, nail trimming, ear cleaning, and fragrance finishing.
- Hydro Baths: Gentle and beneficial baths that address fleas, ticks, and leave your dog with a refreshing and invigorated coat.
- Extra Services: Additional grooming options such as face and paw trims, nail filing, and ear plucking.
Experience and Expertise
Our team of experienced groomers is passionate about working with dogs of all breeds and temperaments. We take the time to understand your dog's individual needs, coat type, and grooming preferences to ensure the best possible outcome.
A Positive and Comfortable Experience
At Hairy Tails, we prioritize the comfort and well-being of your dog. We provide individual grooming sessions without long stays in cages, ensuring your furry friend enjoys a relaxed and positive experience. Our groomers are highly trained to handle dogs of all sizes and temperaments with gentle care and expertise.
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Poor Customer Experience
The majority of reviews for this dog grooming service are overwhelmingly negative. Many customers have reported terrible experiences, citing poor quality of service, unprofessional behavior, and inadequate communication. Several reviewers have expressed disappointment and frustration with the results of the grooming, with some even revealing distressing injuries or trauma inflicted upon their pets.
Unprofessional Conduct
Multiple reviews highlight examples of unprofessional conduct, including rudeness, condescension, and a lack of attention to detail. Several reviewers have reported being spoken to in a derogatory manner, and some have even been accused of being "time wasting" or "difficult" customers. This kind of behavior is unacceptable and suggests a lack of awareness or respect for the importance of customer relationships.
Inadequate Service
Many reviews point to inadequate service as a major issue. Some customers have reported being handed over dogs that are drenched, over-shaven, or sporting uneven coats. Others have criticized the lack of attention to detail, with some even revealing that their dogs' paws, ears, or other areas were neglected.
Lack of Communication
Several reviews highlight the importance of clear and respectful communication. Many customers have reported feeling disrespected or ignored by the groomers, and some have even been left with unanswered questions or concerns. This lack of communication can be distressing for customers who are relying on the service to provide a positive experience for their pets.
A Few Positive Reviews
Despite the predominantly negative tone, there are a few reviews that offer a more positive perspective. Two reviewers have praised the service, citing beautiful results and friendly staff.
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