Taking care of all your pharmacy needs
At Brassall Pharmacy, we're committed to providing our community with exceptional health care services and expert advice. Our team of experienced pharmacists and dedicated support staff are passionate about helping you achieve optimal health and wellbeing. With a strong emphasis on high-quality personal care, we offer a wide range of services to cater to your day-to-day health care needs.
Our Approach
When you visit our pharmacy, you'll be treated to quality customer service and expert advice, differentiating us from other standard chemists. We're committed to providing you with the best in health care services, whether you're in need of medication, health advice, or just some guidance on your health and wellbeing. As part of the Brassall and greater Ipswich community, we keep our prices low to pass on savings to you.
Our Services
At Brassall Pharmacy, we provide an extensive range of quality health care services. Our expertise spans medications, vitamins, natural therapies, health care equipment, Webster Packs, daily living aids, beauty, fragrance, skincare, and more. Our experienced pharmacists provide blood pressure testing, asthma, diabetes and weight management advice, an in-store Diabetes Health Hub, flu shots, immunisation services, and more. We also offer a free baby weighing service, diabetes advice, medication management, cosmetics and beauty services, and an extensive selection of vitamins, medicine, and daily living aids.
Why Choose Us
Our pharmacists have a Bachelor of Pharmacy alongside other qualifications and certifications. They are assisted by a highly trained team of dispensary technicians and pharmacy assistants. As a member of the Pharmacy Guild of Australia and the Pharmacy Alliance Group of Independent Pharmacies, excellent health outcomes and expert advice are a given. We're conveniently located within the Brassall Shopping Centre, making it easy to visit an experienced pharmacist. Our pharmacy has been an integral part of the healthcare environment for the Brassall community for over 30 years.
Exceptional vs. Poor Service
A mixed bag of reviews at Brassall Pharmacy. On the one hand, many customers have praised the excellent service provided by the staff, describing them as friendly, knowledgeable, and caring. Some reviewers have mentioned that the staff went above and beyond to help them, and appreciated the assistance they received.
On the other hand, a significant number of customers have been left disappointed or even insulted by the service they received. Some have complained about poor customer service, including being refused service due to lack of a mask, or being left waiting for extended periods of time. Others have criticized the pharmacy for overpricing, and some have even reported deplorable phone manners.
Complaints and Criticisms
A common theme among the negative reviews is a sense of frustration and disrespect. Reviewers have complained about being forgotten about while waiting, or being left to stand for extended periods of time. Some have been upset by the high prices charged for medications, and others have been offended by the presence of racist symbols or stereotyping.
Quality and Caring
In contrast, reviewers who have given positive ratings have praised the quality of care and attention provided by the staff. They have appreciated the friendly and knowledgeable service, and some have even reported feeling well cared for and supported.
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